1 - Unplug all USBs and replug them while the computer is on, especially where it says "touch" on the label.

2 - Restart your computer. 

** Make sure to update windows **

 

If the issue persists, Send a LOOM Video to  SUPPORT@PHOTOBOOTHINT.COM

https://www.pbisupport.com/help/how-to-send-video-for-support