How to Send Packages Back to PBI:
• Make sure you wrap the product exactly how you received it
• Make sure to add extra padding, tape, and any kind of protection that may
damage it while it's on the way to us.
• Please send a LOOM video of how you packaged the item.
You can also download it directly on your phone and send the link to:
• Once you have sent the video, Wait for us to confirm that’s it’s good to ship.
• Remember that items can be damaged during shipping and we should
not expect shipping companies to take care of our products.
If you have any questions, please email
or call us: 469 - 273 -1876